Assistant Manager Reservation

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. 

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. 

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Pune, Maharashtra. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

• Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes.

Qualifications

• Previous leadership experience in a hotel environment, preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
• Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office suite, particularly Word and Excel
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service
• Familiarity with local hospitality industry trends and regulations in Saudi Arabia