Company Overview
StayBird - Hotels And Apartments offers an exceptional collection of service apartments and business hotels in Pune. Our properties provide a home-like atmosphere, complemented by innovative and passionate service from our dedicated team. With a focus on hospitality simplified, StayBird ensures memorable stays for our guests, seamlessly blending luxury with comfort. Explore our properties conveniently located near key business hubs and enjoy our splendid meeting, event, and banquet facilities.
Job Overview
We are seeking a Junior-level Captain for Captains Table Restaurant at StayBird in Pune. This is a full-time position that requires a minimum of 1 year of work experience. The ideal candidate will demonstrate excellence in customer service, possess strong conflict resolution skills, and be adept with point-of-sale systems. Join our team to enhance the dining experience for our guests in a dynamic and welcoming environment.
Qualifications and Skills
- customer service excellence with a focus on creating outstanding guest experiences (mandatory skill)
- proficiency in using point-of-sale systems efficiently to manage orders and transactions (mandatory skill)
- competency in resolving conflicts and managing customer complaints with tact and professionalism (mandatory skill)
- in-depth understanding of food safety and sanitation standards to ensure a hygienic dining environment
- experience in dining room management to ensure seamless service and coordination
- ability to schedule staff effectively to maintain optimal service levels during various shifts
- skills in inventory management for efficient stock control and ordering processes
- capability to plan and develop appealing menus in collaboration with the culinary team
Roles and Responsibilities
- oversee daily operations to ensure a smooth and efficient dining experience for all guests
- train and supervise restaurant staff to uphold service standards and maintain a welcoming environment
- collaborate with the kitchen team to ensure timely and accurate delivery of food orders
- address and resolve guest concerns effectively, fostering positive customer relationships
- manage staff scheduling to accommodate business needs and ensure balanced coverage
- assist in the development and execution of special promotions and menu items
- conduct regular inspections of the dining area to maintain cleanliness and compliance with safety regulations
- contribute to inventory management by monitoring stock levels and placing timely orders