Assistant Front Office Manager

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a dynamic Assistant Front Office Manager to join our team in Udaipur, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth operations of our hotel's front desk.

• Assist the Front Office Manager in overseeing daily front desk operations and guest services
• Manage and train front desk staff, including receptionists, night auditors, and bellhops
• Ensure high standards of customer service and resolve guest complaints promptly and professionally
• Coordinate with other departments to meet guest needs and maintain seamless communication
• Monitor and optimize front office performance metrics, including occupancy rates and guest satisfaction scores
• Manage guest check-ins, check-outs, and reservations efficiently
• Oversee cash handling, billing, and financial reporting for the front office
• Implement and maintain standard operating procedures for the front desk
• Assist in creating staff schedules and managing payroll for the front office team
• Conduct regular team meetings and performance evaluations
• Stay updated on industry trends and implement innovative solutions to improve guest experiences
• Ensure compliance with hotel policies, safety regulations, and local laws

Qualifications

• Bachelor's degree in Hospitality Management or related field; equivalent combination of education and experience may be considered
• Minimum of 8-10 years of experience in hotel front office operations, with at least 2 years in similar role
• Proven track record of delivering exceptional customer service in a high-end hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in hotel management software (e.g., Opera PMS) and Microsoft Office Suite
• Fluency in English; knowledge of additional languages is a plus
• Strong problem-solving and decision-making abilities
• Detail-oriented with excellent organizational and multitasking skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Financial acumen for managing budgets and analyzing reports
• Knowledge of hospitality industry standards and best practices
• Ability to thrive in a fast-paced, dynamic environment
• Demonstrated ability to remain calm under pressure and handle difficult situations professionally

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.