Telephone Operator - Semiramis Intercontinental Cairo

-Reports directly to the chief operator. 

-Answering the telephone calls before the fourth ring

-Transferring the incoming calls to the appropriate 

Departments.

-Transferring the telephone calls to the guest rooms after checking the guest name.

-making conference calls when needed. 

-handling all guest requests calls.

-Helping guest to make long distance calls.

-Making the new membership of loyalty program

-Handling all incoming and outgoing calls 

- Sending all guest needs and requirements using the quality management system.

-Handling all external and internal calls to help outside and inside guests and colleagues.

-Solving all problems that faces the guest during 

Their stays 

-sticking to the standards of the IHG

-attending the new cross training to be aware of the new standard.

-stick to cleanliness and hygiene. 

-informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift.

Your day-to-day

• recording the wake up calls form and inform the shift leader and SUPERVISOR.
• -RECORDING ON the traffic sheet all business calls that were TAKEN.
• - follow the shift new briefing to avoid mistakes during the shift 
• -write the bulletin board (that contains all the events and vip arrivals and ALL DAILY INFORMATION.
• - Sending q.e.m.s guest requests to THE CONCERNED DEPARTMENT.
• -sending qms orders to all departments (eng, HK, MINI bar .etc)
• - Answering the telephone calls before the fourth ring.
• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. 
• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
• Report security incidents and accidents in accordance with the Hotel requirements.  

1. What we need from you

• Look smart – wear your uniform with pride 
• Great communication skills 
• Complies with hotels health, safety and hygiene policy
• Supervises cleanliness of work area 
• Supervises and attends to all guests queries, and requests promptly
• Performs related duties and special projects as assigned 
• Minimum 1.5 years of experience as a Telephone Operator preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.