Technical Services Consultant - Hotels

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

About the Position 

This role will provide support for Oracle Hospitality customers globally hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time. 

Key Objective

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

Language

English – Read, Write and Speak

Preferred Qualification

• Minimum two years’ experience in installing/configuring Oracle Hospitality Hotel Systems (OPERA) or other enterprise software applications. 
  or
• Minimum two years’ experience in Hospitality I.T. position or relevant.
• Under-graduate degree in the field of Information Technology or equivalent experience.
• Experience in current Windows Server Operating Systems, network components and system storage and backup utilities
• Oracle Certified Associate 10g/11g or higher
• Experience in Microsoft Outlook, Excel, Word, Project and PowerPoint.

Duties & Responsibilities

• Responsible for the installation of the Oracle Hospitality Hotel Systems product suite (OPERA) and its Oracle platform.
• Install, configure and test all peripheral interfaces to 3rd party vendor systems, such as Call Account Systems, Point of Sales Systems, Door-lock Systems, HTNG Interfaces, OPI  etc.
• In-depth knowledge on hotel systems, Oracle database and various interfaces.
• Impart knowledge and best practices for on-going system maintenance.
• Active participation in education and collaboration forums.
• Participate in quality assurance of new product and/or version release software when required.
• Submit timely and accurate project status and other required reports.
• Maintain customer is satisfactory within and beyond our organization.
• Show competent in and out of projects.
• Provide technical consultancy on different perspectives.
   

Other Requirements

• Ability to work remotely.
• Ability to communicate effectively and build rapport with team members and clients
• Willing to work with a wide variety of cultures.
• Currently hold a valid passport.
• Willing to work overtime, overnight, weekends and public holidays as requested.
• Any other tasks or duties as required by management when require.
   

Desirable:

• Relevant technical accreditation, such as OCA, OCP, MCSE, MCDBA, MCITP, CCNA etc.
• Experience in Oracle RAC, DG installation and maintenance
• Knowledge of hotel Front Office operating procedures.

Professional Skills:

• Analytical problem solving skills.
• Presentation skills.
• Superior communication skills, written and verbal.
• Strong interpersonal skills.

Abilities:

• Experience in a customer-facing role, preferably with a software professional services organization or consulting background is preferred.
• Able to work effectively with internal & external customers at all levels.
• Ability to work unsupervised.
• Creative thinking abilities to create new ideas and think 'outside the square'. - Team player in both the local office and wider company teams.
• Self-motivated.
• Flexibility with people and time.
• Determination to get the job done to time

Career Level - IC2