Team Leader Front Office

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Working across reception and other front office areas
• Supervise, train, and support front office staff to deliver outstanding customer service.
• Oversee daily operations of the reception/front desk area.
• Manage check-in, check-out, reservations, and guest inquiries efficiently.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor staff performance and provide feedback to encourage development.
• Ensure compliance with company policies, health & safety, and operational standards.
• Be an advocate of ALL: Accor’s loyalty program to non members