Talent & Culture (HR) Manager - Mercure Miri City Centre

Company Description

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

What you will be doing:

Job Responsibilities:

• Design and implement a comprehensive training and development framework aligned with brand standards and business goals
• Track training completion and effectiveness through KPIs, surveys, and performance reviews.
• Conduct regular training needs analyses in collaboration with department heads to identify skill gaps and opportunities for development
• Create and deliver training content focused on service excellence, leadership, operational procedures, and guest satisfaction
• Lead the onboarding experience for all new hires to immerse them in the hotel’s culture, values, and service standards
• Ensure all employees receive mandatory brand and compliance training within the required timeframe
• Develop and facilitate leadership development programs to build internal talent pipelines
• Partner with department leaders to create individualized development plans for high-potential employees
• Promote a learning culture through on-the-job coaching, cross-training initiatives, and skill enhancement programs
• Maintain detailed training records and ensure all employees complete required training in line with legal and brand compliance
• Analyze HR metrics and provide regular reports on turnover, engagement, diversity, and training effectiveness
• Ensure compliance with local labor laws, hotel policies, and brand standards
• Maintain accurate and confidential HR records, including contracts, disciplinary actions, and payroll-related documents
• Act as a trusted advisor to employees and leadership on HR-related issues
• Promote a positive work culture through employee recognition programs, wellness initiatives, and engagement activities
• Oversee the performance appraisal process and coach managers on effective performance feedback
• Drive performance improvement plans and career development pathways
• Partner with senior leadership to align HR initiatives with business objectives
• Assist the Talent & Culture Team as needed with recruitment, administration, employee relations, colleague events & activities, compensation & benefits, and other functions essential to the day-to-day Human Resources operation
• Other duties as assigned

Qualifications

Your experience and skills include:

• This position is open to Malaysian citizens.
• Bachelor’s degree in Human Resources, Hospitality Management or related field preferred.
• Minimum of 3 years of experience with the same or similar capacity (Leadership Role)
• Knowledge in Employment Act and/or Sarawak Labour Ordinance
• Knowledge of Human Resources operation, policies and procedures required
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software
• Ability to communicate both verbally and written in English
• Ability to write reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors
• Ability to possess a high level of professionalism and integrity while maintaining confidentiality

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Please note: Due to local regulations on hiring, only local talent will be considered for this position.