Talent & Culture Coordinator

Job Description

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the Talent & Culture team  to plan, manage, coordinate and participate in personnel activities of all the departments
• To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees
• To assist the Talent & Culture Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management
• Assist the Talent & Culture Manager to develop an annual and long-term Human Resources plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
• Ensure compliance of employees with established procedures and practices.
• Resolve employee’s issues and inquiries.
• Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.
• Monitor employee turnover and react appropriately to improve retention.
• Ensure compliance to standards, policies and procedures of the organization.
• Administer the various processes, for the employees, in coordination with the Talent & Culture department.
• Coordinate recruitment and selection process in partnership with the Talent & Culture Manager.
• Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees

Qualifications

Qualifications:
- Education: Diploma in Office Management, Human Resources, or a related field. A certificate in Human Resources is preferable.
- Experience: Previous experience in a similar role within a hospitality or HR environment is desirable.
- Skills:
  - Excellent planning and organizational skills.
  - Strong interpersonal and communication skills.
  - Ability to manage multiple tasks simultaneously.
  - Proficiency in using HR software and tools.
  - Attention to detail and accuracy.
  - Ability to work in a multicultural environment.