Starbucks Senior Lead Barista

As a Senior Lead Barista, you’ll set the standard for operational excellence and embody the values that define the Starbucks Experience. In this leadership role, you'll collaborate closely with the store and shift managers to guide a team of baristas in delivering exceptional customer service and crafting high-quality beverages and products.

You’ll thrive in a fast-paced, energetic environment where your leadership helps shape a positive, supportive atmosphere for both customers and partners. By assisting with delegating tasks effectively and overseeing daily store operations, you’ll ensure smooth workflows while fostering team engagement and morale.

Senior Lead Baristas play a key role in inspiring their team, upholding store standards, and creating memorable experiences for everyone who walks through our doors. You’ll lead by example, consistently modeling Starbucks’ mission and core values in every interaction.

Responsibilities and essential job functions include but are not limited to the following: 

• Delegates shift responsibilities to baristas and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
• Assists store manager/shift supervisor in directly maintaining Starbucks systems and tools to ensure that baristas and barista leads are utilizing systems effectively and efficiently.
• Provide support to management in the daily oversight of key functions and employees during the normal course of business.
• Effectively help plan, organize, and implement all daily operational routines and activities; complete all required administrative duties and daily paperwork.
• Provides new barista training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager/supervisor on partner performance during training and post training. 
• Trains barista trainers and baristas in proper Starbucks routines to ensure corporate standards are met and exceeded delivering the Coffeehouse Experience (e.g. Siren Craft Beverage Routines, Customer Support Cycle, etc.). 
• Assists with developing and maintaining training schedules and certifications. 
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Executes store operations during scheduled shifts. Organizes opening, mid, and closing duties as assigned. 
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Follows all cash management and cash register policies and ensures the shift team follows proper cash management practices.
• Complete CSU and ASC mandatory trainings as directed.
• Demonstrate integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks, Auxiliary Services, Campus Dining, and Cal State University Fullerton.
• ServSafe Certification must be obtained within the first 30 days of employment.
• Other duties as assigned.

• Minimum of two (2) years of Starbucks experience. 
• Knowledge of Starbucks Daily Operations, Barista Trainer, and Barista Basics. 
• History of developing individuals and teams through empowerment and integrity 
• Ability to effectively delegate responsibility. 
• Excellent guest service skills, ability to communicate efficiently to help keep all team members informed. 
• Dependability, punctuality, and strong work ethic.
  EDUCATION:
  • Minimum High School Diploma or equivalent.  

PHYSICAL DEMANDS:

Prolonged standing and walking, talking, hearing, pulling, bending, may carry forty (40) pounds of objects/material, maybe exposed to extreme noise level, reach with hands or arms, stoop, kneel, taste or smell.

APPLICATION PROCEDURE:

CSU Fullerton, Auxiliary Services Corporation (ASC) is an Equal Opportunity/Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.