Spa Manager

Job Description

Operations Management: Oversee daily spa activities, ensuring smooth service delivery and adherence to standards.

• Staff Leadership: Recruit, train, schedule, and motivate spa staff to maintain high performance and morale.

• Customer Experience: Ensure guests receive exceptional service, resolve complaints, and maintain a welcoming atmosphere.

• Financial Oversight: Manage budgets, monitor profit and loss statements, and adjust operations to meet financial goals.

• Marketing & Sales: Develop promotions, implement marketing campaigns, and analyze market trends to stay competitive.

• Compliance & Safety: Maintain cleanliness, ensure equipment functionality, and comply with health and safety regulations.

• Inventory Control: Manage supplies, track usage, and coordinate with vendors for timely replenishment.

Qualifications

Minimum of 5 years’ experience in spa management or hospitality leadership.

• Strong leadership and interpersonal skills to manage diverse teams.

• Excellent organizational and multitasking abilities.

• In-depth knowledge of spa treatments, wellness trends, and hospitality standards.

• Financial acumen for budgeting, forecasting, and revenue management.

• Marketing and customer relationship management expertise.

• Ability to maintain a calm, professional demeanor in a fast-paced environment.

• Proficiency in scheduling systems, POS software, and inventory management tools.