Senior Technical Support Service Engineer, Thermal

JOB SUMMARY: This position will be providing technical product support, remotely and onsite, towards the Market Units Thermal related products; maintain close communication with the R&D and ensure the Market Units are well-of changes or updates on the products; required to establish, promote and maintain excellent rapport with co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES:

• Perform a variety of complicated work related tasks
• Perform technical training to MU Engineers
• Capable of working with little supervision based upon training
• In all aspect of the job, need to have a higher standard of conduct.
• Must act and perform as a role model.
• Willing to travel within South East Asian countries along with Japan and Korea onsite short notice for onsite support.
• Render Onsite and phone assistance to customers and fellow associates
• Support Customer Engineer MU for technical service issues/problem onsite.
• For Maintenance, troubleshooting , Installation, testing , commissioning, troubleshooting and repair
• Prepare technical notes, preliminary and final root cause analysis report
• Provide technical training to MU Customer Engineer and partner Service Engineer.
• Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

REQUIREMENTS:

• Graduate of BS Mechanical/HVAC/Electrical Engineering
• Preferably have experience working in Data Center
• With 3-5 years HVAC/Thermal Experience (Chillers) and LEAD SAT, T&C and Repair
• Must have hands-on technical experience in starting up, commissioning and troubleshooting with with Chiller Plant Management systems

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example