Senior Strategic Account Manager
SiteMinderAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.
About the Senior Strategic Account Manager role…
Our Reseller team creates world class relationships with like-minded hotel technology companies, which when combined bring our hotel customers the very best in guest management services.
This exciting newly created role is responsible for establishing and growing SiteMinder’s global reseller network of PMS, CRS and similar travel tech companies in the APAC region.
You will manage a small number of key resellers enabling joint growth for them and SiteMinder.
What you have...
Have proven experience in a Sales or Partnerships capacity, driving revenue growth through indirect sales channels and hitting KPIs
Extensive experience channel sales ideally with a background in the hospitality and/or technology SaaS
Understand the hotel industry and the dynamics of its players specifically in the PMS & CRS or distribution space
Fluent English, other languages are a plus (Thai, Hindi)
Ability to create, maintain and enhance partner relationships, negotiate and sell, operate on a strategic or detailed level as required
Persistence - skilled at overcoming objections and driven to succeed
Bring a proven track record of successfully establishing, growing and managing a partnership/key account/channel sales portfolio within a hospitality/technology company
Be skilled at negotiating and influencing to maximise the resellers’ growth potential
Demonstrate commitment to the Reseller team globally, to ensure the overall team achieves its goals, objectives and SLAs
Sales Coaching and Training experience would be hugely beneficial for this role
What you will do...
Revenue Growth: Create and manage integrated account strategies for designated accounts and conduct quarterly business reviews. Identify and pursue opportunities to gain new reseller partners in key indirect sales regions
Reseller Account Management: Work with the Product and Technical Teams to ensure that the product roadmap and direction is shared and created with the resellers’ needs in mind and that all product features and support cases are managed. Communicate with the resellers clearly and in a timely manner on a range of problems, such as conflict resolution, account disputes, compensation claims and compliance on deliverables and revenue
Meeting KPIs and Goals: Set the reseller's expectations in alignment with SiteMinder’s SLAs and deliver on expectations. Work with the Reseller Services Team to ensure adherence to support SLAs and required reseller training
Product Alignment: Manage and troubleshoot property migrations to new products and platforms and ensure needs of resellers align with product strategy and roadmap
Stakeholder Management: Influence and liaise with a variety of internal stakeholders across departments (Marketing, Accounting, Onboarding, Sales, Support, Customer Success, Product, etc.)
Travel Required: Travel regularly to attend travel shows and meet our reseller partners in person
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.