Sales Coordinator (Hotel Indigo Kuala Lumpur On The Park)

1. Keep Sales Moving (and Organized)

• Be the go-to support for the Sales team by helping with proposals, contracts, and sales reports.
• Keep client files, contracts, and emails neat, accurate, and easy to find.
• Help plan and schedule meetings, site inspections, and hotel tours so everything runs smoothly.

2. Be the Friendly Connector

• Act as the link between our Sales team and clients, making sure every message is answered clearly, promptly, and professionally.
• Handle incoming sales enquiries via phone, email, and other platforms, and pass leads to the right Sales Managers.
• Follow up with clients on proposals, event details, and documents — because details matter.

3. Help Bring Events to Life

• Support group bookings, meetings, and events by working closely with the Events and Reservations teams.
• Make sure all client requirements are captured correctly and shared with the right teams.
• Prepare group resumes and Banquet Event Orders (BEOs) to set events up for success.

4. Own the Systems & Data

• Keep our CRM and sales systems updated with accurate client and booking information.
• Update rate agreements, client profiles, and booking details in our sales and PMS systems.
• Prepare sales reports and help track performance so the team knows what’s working.

5. Work as One Team

• Collaborate closely with the Director of Sales and Sales Managers to support cool sales initiatives and campaigns.
• Team up with Marketing, Reservations, Front Office, and other departments to deliver seamless guest experiences.
• Help put together sales decks, marketing materials, and promotional packages.