Sales Coordinator

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Job Description

Objective of this position: 　

• To actively and independently support the role of the Conference Services / Catering Managers and Directors.
• Primary responsibilities include managing client requests either in their absence or at the request of the CS&C manager or Director. Prompt response to client inquiries, comprehensive management of Delphi bookings to include all required information for file creation and applicable maintenance.
• Position reports to: Director, Conference Services & Catering or Conference Services & Catering Manager

Duties and Responsibilities: 　

• General document and correspondence production and distribution to include but not be limited to:

- client contract letters

- production of amenity requests and VIP cards

- turnover letters

- BEOs

- facsimile cover sheets

- Production of pre-convention booklets and tent cards for guests attending

- Creating of revised schedule "A" (meeting space reserved for a convention further to

- program changes)

- Preparation of post-convention reports

- Daily events postings

•     Coordinate all contracts for the hotel to ensure all contracts are approved and signed by DOSM and Account Manager concerned

• Conduct site inspections.
• To handle general telephone / fax, or walk-in enquiries coming for DOSM and discuss with DOSM.
• To fax or to send e-mail blast for the promotional packages of the hotel.

• General office processes and activities to include, but not limited to:

- copying and delivery of deposit checks to the Accounting Department

- faxing and retrieval (complete with confirmation sheets), departmental documents

- photocopying

- mailing of departmental correspondence

- checking of assigned managers mailbox (twice daily)

- prompt distribution of last minute changes to affected departments.

- participate in the distribution of reviewed "Post As/Daily Event Postings" materials in the absence of the CS&C Assistant.

-Filing Banquet Event Orders.

-Initiate the CS&C booking process by creating accounts/bookings, establishing departmental files and generating notifying affected departments to any types of guest or client inquiries.

-Assisting with office equipment operation such as Printers, Copiers, Fax Machines,

-Ordering necessary services as requested by CSM, i.e. flowers etc.

Qualifications

Skills and Attitude required:　

• Trustworthy and confidential with positive happy attitude and polite manners.
• Assertive yet personable with effective communications skills.
• Well-groomed with professional manners.
• Excellent follow-up skills necessary
• Able to prioritize workload, is organized and well structured.
• Must have initiative and be self-starter, not waiting to be driven.
• Computer literate is a must. Knowledge of hotel Opera system is advantageous
• Able to deal with inter departmental challenges and customer complaints in a calm and helpful manners.
• Sees challenges as opportunities
• Able to go extra mile as and if required by the department, a doer not a talker striving for a high standards of excellence, being a team player and working with others to support concept through the department.