Restaurant Manager - The Americano

Your day to day

People

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
• Train colleagues to make sure they deliver with compliance and to the standards we expect 
• Recommend or initiate any People & Culture related actions where needed 

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned 
• Make sure all food and beverage facilities including restaurant spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 

 Responsible Business

• Assist in helping manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions in partnership with Director of Outlets. 
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste 
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 

Financial

• Help to monitor budget and control expenses with a focus on food, beverage and labor costs 
• Working closely with the Private Dining Room Sales Manager and Director of Outlets, identify additional sales opportunities to enhance revenue 
• Drive promotions that deliver great dining experiences for guests.
• Make sure credit and financial transactions are handled in a secure manner.

What we need from you

• Some college and/or advanced training in food and beverage management 
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience 
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred 
• Must speak local language 
• TIPS and ServSafe Certificate required

How do I deliver this? 

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The salary range for this role is $60k to $70k. This job is eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law