Restaurant Manager - Lobster Bar & Grill

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Restaurant Manager - Lobster Bar & Grill, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Drive business performance and oversee the daily operations of the restaurant.
• Coordinate with Head of Food & Beverage, Chef de Cuisine and Chef in sections appointed on F&B promotions, (seasonal) menu design, cost optimization and staff training.
• Provide directions to staff in delivering excellent service in line with Hotel service standards and exceeding guests’ expectations.
• Create new ideas and recommend changes to constantly improve our service standards.
• Review guest feedback / critique forms / outlet logbooks on operational issues / P&L statement.
• Conduct and attend F&B Divisional and Departmental meetings.
• Ensure all materials, equipment and machinery are properly used and regularly cleaned to prolong usage.
• Ensure general maintenance of sections appointed and follow up on work order forms with Engineering Department.
• Ensure staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.

About You

• Diploma or above in Hospitality Management.
• At least 5 years of experience in restaurants at prestigious Hotels or organizations, preferably in awarded fine dining restaurant, with minimum 3 years in Bar and Grill.
• Sound knowledge of food and beverages and strong sense of market trends.
• Proven records in managing high-end catering events with strong knowledge of service skills.
• Hands-on experience in Microsoft Office applications.
• Demonstrated integrity, trustworthiness, reliability, responsibility and accountability.
• Good command of spoken and written English and Chinese (both Cantonese and Mandarin).

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.