Restaurant Manager

Company Description

Join Our Team at Grosvenor Casino, The Victoria (Edgware Road, W2 2DT)

Situated in the bustling heart of London, The Victoria is Grosvenor Casinos' flagship venue, enchanting our loyal guests for six decades. As we near the completion of our £15 million refurbishment, we're poised to become the UK's premier gaming destination for both our esteemed customers and dedicated team members. The newly revamped first floor now features a sleek self-service refreshment facility, and soon, a stylish new wine bar will debut on our terrace.

Step into an exciting role with us as we embark on this thrilling journey of change and opportunity!

As a valued team member, you'll receive the following benefits:

• Competitive Hourly Pay: £20.75 per hour
• Service Charge & Tips: Receive a share of the service charge & tips
• Night Premium Pay: An additional 10% per hour after midnight
• Paid Breaks: 1 hour per shift
• Overtime Pay: Earn 1.5 times your hourly rate for any work exceeding 40 hours in a week
• Free Meal on Shift
• Nest Pension Scheme: We contribute 3% to your pension
• Life Insurance: Coverage provided for peace of mind
• Free Team Uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Job Description

The Restaurant Manager will serve as the face of our brand-new restaurant operation. Reporting to the Food and Beverage Manager, this role provides operational expertise, commercial insight, and day-to-day leadership to ensure the restaurant delivers an exceptional dining experience.

The ideal candidate will be a dynamic, customer-focused professional with a strong background in high-quality London dining establishments. They must have a proven ability to influence and collaborate with operational teams, along with a passion for hospitality and the ability to coach and train a new team to deliver a seamless, premium dining experience.

Operational Excellence

• Partner with the Food and Beverage Manager, Executive Chef, and casino management to ensure the smooth daily operation of the restaurant.
• Lead by example, maintaining exceptional operational standards and identifying opportunities for improvement.
• Support the implementation, review, and maintenance of F&B policies, procedures, and standards to ensure consistency and compliance.

Commercial Performance

• Analyse restaurant performance metrics (revenue, margins, waste, customer satisfaction) to identify trends and opportunities.
• Collaborate with the management team to develop and execute strategies that drive revenue growth and improve profitability.
• Support the development and launch of new menus, products, and promotions to enhance customer engagement.

Customer Experience

• Monitor and evaluate customer feedback to identify areas for improvement.
• Work with operational teams to ensure a seamless and memorable dining experience.
• Champion initiatives that elevate service quality, menu innovation, and overall satisfaction.

Training & Development

• Train and develop the restaurant team to uphold the highest service and operational standards.
• Share best practices and provide coaching to foster continuous improvement.

Stakeholder Engagement

• Build strong relationships with casino management, F&B teams, and support functions to drive success.
• Serve as the primary point of contact for restaurant-related inquiries and initiatives.
• Communicate effectively with stakeholders at all levels to align with broader F&B objectives.

Required Skills & Competencies

• Strong knowledge of restaurant operations, including food safety, allergens, and beverage service.
• Excellent commercial acumen with the ability to analyse data and make informed decisions.
• Proven leadership skills with the ability to motivate and develop a team.
• Strong critical thinking skills and a solutions-oriented mindset.
• Exceptional communication and people skills.
• Passion for delivering outstanding customer experiences.

Qualifications

• A minimum of 3 years’ experience as a Restaurant Manager in a high-end hospitality environment—think luxury hotels, fine dining, or Michelin-starred establishments.
• A proven ability to deliver exceptional guest experiences while driving commercial success in a VIP setting.
• Strong command of cost control, inventory systems, and food safety standards, with a meticulous eye for operational detail.
• A natural leader with a track record of building, mentoring, and inspiring high-performing teams in fast-paced, service-led venues.

Additional Information

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