Restaurant Manager

Company Description

Rated #1 Italian Restaurant in Las Vegas with the TripAdvisor Certificate of Excellence award!

About Westgate Las Vegas Resort & Casino

Nestled in the heart of Las Vegas, the Westgate Las Vegas Resort & Casino stands as a premier destination renowned for its legendary entertainment and luxurious accommodations. Adjacent to the Las Vegas Convention Center and just a block away from the iconic Las Vegas Strip, our property offers an unmatched experience for guests and team members alike. Boasting spacious rooms and top-notch amenities, including diverse dining options, thrilling gaming experiences, and captivating entertainment venues, Westgate Las Vegas Resort & Casino sets the standard for excellence in hospitality. The resort also offers a stop along the Monorail for easy access to the rest of the excitement on the Las Vegas Strip. Join our team and be a part of delivering unforgettable experiences to our guests.

About Fresco Italiano

Step into the vibrant world of Fresco Italiano, where culinary delights await at every turn! Indulge your senses in the tantalizing aromas and flavors of our carefully crafted Italian cuisine favorites, each dish a masterpiece of freshness and local flavor. From the first bite to the last, our chefs pour their passion into every creation, ensuring a symphony of taste that will leave you craving more. But it's not just about the food – it's about the experience. As you enter Fresco Italiano, you're enveloped in an atmosphere of warmth and hospitality, greeted by a team of smiling faces who treat you like part of the family. 

Job Description

To ensure objectives are met in the Restaurant. Responsible for complete restaurant organization. Directs and coordinates all activities regarding the restaurant by performing the following duties personally or through subordinate supervisors.

Duties

• Maintains current and accurate standard operating procedural manuals to include service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Train supervisory staff to follow up and maintain standards.
• Responsible for staff training programs and sales incentive programs which support increasing sales, achievement of budgeted check averages and increase profits.
• Conduct formal performance evaluations of all Restaurant staff.
• Responsible for providing excellent service to owners and guests alike.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Discipline individual staff in accordance to company guidelines.
• Authorize discounted/complimentary Guest Relation checks within department guidelines.
• Responsible for New Hire staff selection, interviewing, orientation and department training. All to be conducted within company/department guidelines.
• Develop and implement outlets on-going staff training programs.
• Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations.
• Prepare weekly revenue forecasts and staff work schedules within established "staffing guidelines".
• Control "front of house" operating expenses in accordance with weekly sales per budget
• Operate outlets within budgeted guidelines.
• Participate in company monthly Goals & Measurements Program.
• Maintains each outlets par stock per department procedure.
• Administers liquor/beverage requisitions per department procedure.
• Ensures adherence to beverage controls per company and department policies.
• Performs POS System voids, management functions and programming within department procedures.
• Researches/tracks missing check reports.
• Responds to guest inquiries, complaints in a professional and urgent manner.
• Ensures adherence to all defined department/company standard operating procedures within department.
• Enforces proper buffet/special event F&B check/cash controls.
• Audits Guests checks, documenting irregularities, cash control violations.
• Observes staff opening/running/closing outlet procedures, maintains current documents checklist.
• Maintains accurate outlet analytical information throughout the year to support budget planning.
• Documents staff call-in/tardiness.
• Enforces staff, company and department grooming policies.
• Recognizes/praises staff extraordinary service, rewards staff utilizing "David Dollars" and other employee programs.

 Supervisory Responsibilities

Is responsible for the overall direction, coordination and evaluation of both units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.
• TAM Card (Alcohol Awareness Training).
• Food Handler Safety Training Card (Health Card).

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.