Restaurant Development Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role background

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Kazakhstan in September 2019, and have since been conquering the food delivery scene step by step. We are growing rapidly and are looking for our next Restaurant Development Specialist to provide world-class support to a portfolio of restaurant partners in Astana. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!

We’re looking for someone that has a real passion for delivering exceptional service, and that is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

What you'll be doing

• Driving and managing growth of our current venues.
• Producing and presenting reports based on data.
• Helping to improve Operational KPIs for your key accounts.
• Working closely together with the Marketing team to plan and execute campaigns.
• Analyzing the local market on an ongoing basis.

Our humble expectations 

• Solid experience from a previous account management role.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
• Structured, detailed and service-oriented.
• Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly.
• Passion for food and developing the best restaurants in town.
• Experience from working with a CRM system is a plus.
• Demonstrated experience from sales is a plus.
• Fluent in Russian and English, Kazakh

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.