Company Overview
Gamut HR Solutions, headquartered in Hyderabad, is dedicated to helping individuals find the perfect job. With a small team of 2-10 employees, we pride ourselves on delivering personalized and effective HR solutions. For more information, visit our website at gamuthrsolutions.com.
Job Overview
We are seeking a dedicated and experienced Restaurant Captain to join our team in Hyderabad. This full-time, mid-level position requires 4-6 years of relevant work experience. As a Restaurant Captain, you will play a vital role in ensuring exceptional customer service and smooth operations within the restaurant.
Qualifications and Skills
- Customer Service (Mandatory skill): Proven ability to deliver high-quality customer service, promptly addressing and resolving any concerns.
- Team Leadership (Mandatory skill): Strong leadership skills with the ability to motivate and guide a team efficiently.
- Menu Knowledge (Mandatory skill): In-depth understanding of the menu to provide recommendations and answer customer queries accurately.
- POS Systems: Proficient in operating Point of Sale systems to process orders and manage transactions seamlessly.
- Conflict Resolution: Excellent problem-solving skills to manage and resolve disputes effectively.
- Time Management: Ability to manage time efficiently and multitask in a fast-paced environment.
- Beverage Service: Knowledgeable in serving various beverages while maintaining high standards of service.
- Wine Pairing: Understanding of wine pairing to enhance customer dining experiences through informed recommendations.
Roles and Responsibilities
- Oversee daily restaurant operations, ensuring compliance with health and safety regulations.
- Lead the service team to deliver exceptional dining experiences for all guests.
- Train and mentor staff on service standards, menu offerings, and customer interaction.
- Coordinate with the kitchen and bar staff to ensure timely and accurate service delivery.
- Resolve customer complaints and inquiries promptly and professionally.
- Monitor inventory levels and assist in placing orders for restaurant supplies.
- Maintain a positive and productive work environment, addressing team concerns as they arise.
- Assist in the development of strategies to enhance restaurant operations and profitability.