Restaurant Assistant Manager - All Day Dining

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

We are seeking a dynamic and experienced Restaurant Assistant Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Restaurant Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting.

• Supervise daily restaurant operations for breakfast, lunch, and dinner service (buffet and à la carte).
• Ensure service standards align with five-star hotel expectations and brand guidelines.
• Monitor buffet presentation, food safety standards, and guest traffic flow.
• Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness.
• Greet and interact with guests, handling feedback and complaints professionally.
• Ensure high levels of guest satisfaction through personalized service.
• Monitor guest feedback channels (e.g., in-person, comment cards, digital reviews) and report trends.
• Lead and supervise service staff, including hosts, servers, and bussers.
• Assist in monitoring departmental budgets, cost control, and labor productivity.
• Support inventory management, ordering of supplies, and stock rotation.
• Ensure accurate daily reports, shift checklists, and billing procedures.
• Maintain compliance with local food safety regulations.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in a supervisory or assistant manager role in a high-volume, upscale buffet or all-day-dining outlet.
• Prior experience in a five-star hotel environment is preferred.
• Fluent in Bahasa Indonesia and proficient in English (spoken and written).
• Excellent communication, interpersonal, and organizational skills.
• Strong leadership and team-building abilities.
• Familiarity with POS systems (e.g., Oracle Micros), reservations software, and basic office applications.
• Guest-oriented with a proactive service mindset.
• Calm under pressure and adaptable to changing situations.
• Knowledge of current dining trends and Jakarta’s F&B market.
• Strong sense of attention to detail and quality assurance.

Additional Information

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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