Reservations Supervisor

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Job Description

As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

• Manage and process room reservations promptly, ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control, maintain supply pars, and reorder when needed within budget constraints.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials, including vouchers, guarantee letters, and e-mail correspondence.
• Monitor and update room rates, packages, and standardised wording for notes and comments, informing relevant sections of any changes.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.

Qualifications

• Minimum of 3-5 years of experience in hotel reservations or front office operations
• Proven supervisory experience in a hospitality environment
• Strong knowledge of reservation systems and property management software
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Demonstrated problem-solving and decision-making skills
• Strong attention to detail and accuracy in data entry and financial transactions
• Knowledge of revenue management principles and practices