Reservations Manager

Company Description

Located in the trendiest new destination in the capital, Pullman & Novotel New Delhi Aerocity is the perfect mix of luxury and convenience. With close proximity to the Indira Gandhi International Airport and drivable distance to the prominent business hubs of Gurgaon and New Delhi, this complex property offers unparalleled accessibility. Business travellers will, in particular, appreciate the convenience of avoiding Delhi’s infamous rush hour. Pullman & Novotel New Delhi Aerocity further offers state-of-the-art 13 meeting rooms, one of the largest ballrooms in the Delhi NCR region, a picturesque courtyard and much more. It also houses six key restaurants - modern European-Indian restaurant PLUCK, Pan Asian restaurant HONK, multi-cuisine restaurant Food Exchange and 24/7 cafe delicatessen Cafe PLUCK. If you want to go for a drinks or two after a hectic day, our lux-lounge PLING is the place for you. And if you are in the mood to loosen your tie after a full day of work, our modern bar QUOIN will be just perfect.

Job Description

We are seeking a dynamic and customer-focused Reservations Manager to join our team in New Delhi, India. As the Reservations Manager, you will play a crucial role in overseeing and optimizing our hotel's reservation processes, ensuring exceptional guest experiences from the first point of contact.

• Lead and manage the reservations team, providing guidance, training, and support to ensure efficient operations and high-quality customer service
• Oversee all reservation channels, including phone, email, website, and third-party platforms, to maximize occupancy and revenue
• Develop and implement strategies to increase bookings and improve the overall reservation experience
• Monitor and analyze reservation trends, preparing regular reports and forecasts for management
• Collaborate with other departments to ensure seamless communication regarding guest requirements and special requests
• Manage and resolve complex reservation inquiries, changes, and cancellations
• Stay up-to-date with industry trends and competitor offerings to maintain a competitive edge
• Ensure compliance with hotel policies, procedures, and data protection regulations
• Implement and maintain quality control measures for the reservation process
• Coordinate with the sales and marketing teams to support promotional activities and package offerings