Reservation Executive

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a detail-oriented and customer-focused Reservation Executive to join our team in Visakhapatnam, India. As a key member of our hospitality organization, you will be responsible for managing room reservations, maximizing revenue, and ensuring exceptional guest experiences.

• Plan and coordinate room reservations, utilizing effective selling techniques to optimize revenue
• Develop and implement strategies to maximize room occupancy and revenue
• Generate and analyze monthly reports, forecasts, and other relevant statistics
• Collaborate with other departments to ensure seamless guest experiences
• Maintain accurate guest records and corporate databases
• Respond promptly and efficiently to customer inquiries and resolve issues
• Train and support team members in reservation procedures and safety protocols
• Assist in developing occupancy forecasts for annual budgets
• Monitor and update room availability to ensure accurate positioning of the hotel
• Implement strategic overbooking practices when necessary
• Apply discounts and corporate rates in accordance with company policies
• Supervise and delegate tasks to reservation associates
• Stay updated on industry trends and competitor practices to maintain a competitive edge

Qualifications

• Proven experience in hotel reservations or a similar role in the hospitality industry
• Proficiency in reservation management systems and Microsoft Office suite
• Strong analytical skills with the ability to generate and interpret complex reports
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated ability to forecast occupancy and contribute to budgeting processes
• Strong leadership and team management capabilities
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Excellent communication skills, both verbal and written
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Problem-solving skills with the ability to make quick, informed decisions
• Knowledge of hotel operations and revenue management principles
• Collaborative mindset with the ability to work effectively across departments
• Goal-oriented approach with a focus on achieving revenue targets
• Bachelor's degree in Hospitality Management or related field preferred (not mandatory)
• Flexibility to work varying shifts, including weekends and holidays, as required