Reservation Executive

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a detail-oriented and customer-focused Reservation Executive to join our team in Mysuru, India. As a Reservation Executive, you will play a crucial role in managing room reservations, processing bookings, and ensuring a seamless reservation experience for our guests. This position requires excellent communication skills, attention to detail, and a commitment to delivering exceptional customer service.

• Handle incoming reservations through various channels, including phone, email, and online booking systems
• Confirm reservation details with guests, including dates of stay, room type, and special requests
• Maintain accurate records of all reservations, cancellations, and modifications in the reservation system
• Provide information to potential guests regarding room availability, hotel amenities, rates, and policies
• Input and update reservations in the Property Management System (PMS) or Central Reservation System (CRS)
• Generate daily reports to track reservations and guest arrivals
• Collaborate with Front Desk, Housekeeping, and Sales teams to ensure smooth operations
• Handle guest inquiries and concerns promptly and professionally
• Assist in up-selling room upgrades, packages, and services to increase hotel revenue
• Prepare and submit reports on reservation trends, occupancy, and cancellations
• Perform daily, weekly, and monthly reservation audits to ensure accuracy and compliance with internal processes

Qualifications

• High school diploma or equivalent (Bachelor's degree in Hospitality or related field preferred)
• Previous experience in hotel reservation or front desk position
• Proficiency in Property Management Systems (PMS), booking engines, and MS Office Suite
• Excellent verbal and written communication skills
• Strong customer service orientation with a professional and friendly demeanor
• Exceptional attention to detail and ability to accurately enter information
• Problem-solving skills with the ability to resolve conflicts and offer solutions effectively
• Excellent time management skills and ability to handle multiple tasks in a fast-paced environment
• Knowledge of hospitality industry trends and best practices
• Ability to work flexible hours, including weekends and holidays
• Multilingual ability is a plus

Additional Information

Experience is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem solving abilities.
Fluency in English, additional languages are a plus.