Reservation Agent

Company Description

Join a hotel that is a member of the Accor, network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartists, and let your heart guide you in this world where life beats faster.

Job Description

Responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Be knowledgeable about the hotel's basic information, have a comprehensive understanding of all hotel products, facilities and the various services offered throughout the hotel, whether it be about guests rooms, food and beverage outlets or concessionaires. This information should be kept up to date to include any and all promotions. 

Ensure a high level of customer service is consistently maintained.

Adhere to the company credit policies to ensure all expected revenue will be received accordingly.

File and organize departmental documents. maintain stationery and office supplies for the department

Perform other reasonable duties assigned by the Management 

Qualifications

Maintain a comprehensive knowledge of all hotel facilities, services and promotions in order to provide prompt and accurate responses to all inquiries on Hotel reservation.

Minimum 1 year of experience in the hospitality industry or in a similar capacity in the area of customer service.

Proficient in MS Excel, Word, and PowerPoint. Knowledge and familiarity in Opera/ Opera Cloud. 

Good communication skills.

Ability to work effectively and is a good team player