Public Area Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly organised and detail-oriented Public Area Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness, maintenance, and overall presentation of all public areas within our hotel, creating a welcoming environment for our guests.

• Oversee and coordinate the cleaning and maintenance of all public areas, including lobbies, corridors, lifts, and recreational facilities
• Conduct regular inspections of public areas to ensure compliance with cleanliness standards and hotel policies
• Train and mentor public area attendants, providing guidance on proper cleaning techniques and guest interaction
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times
• Collaborate with other departments to address any maintenance issues or special cleaning requirements
• Participate in daily briefings and department meetings to stay informed of hotel events and guest needs
• Respond promptly to guest requests and concerns related to public areas
• Implement and maintain health and safety protocols in all public spaces
• Prepare and maintain accurate records of cleaning schedules, inspections, and incident reports
• Assist in developing and improving standard operating procedures for public area maintenance
• Support the Executive Housekeeper in achieving departmental goals and maintaining high standards of cleanliness

Qualifications

• Diploma or certification in hotel management or a related field
• Minimum of 1 year's experience in a supervisory capacity within a luxury high volume hotel or resort housekeeping environment
• Previous pre-opening experience advantageous
• Proven ability to train and coach team members effectively
• Strong organisational, supervisory, and communication skills
• Meticulous eye for detail and commitment to maintaining high standards of cleanliness
• Experience with Hotel Property Management Systems (e.g., Opera) is desirable
• Ability to work efficiently in a fast-paced, high-pressure environment
• Excellent problem-solving skills and ability to make quick, accurate decisions
• Physical stamina to perform regular inspections and occasional hands-on tasks
• In-depth knowledge of cleaning products, techniques, and equipment
• Familiarity with local health and safety regulations
• Flexibility to work varying shifts, including weekends and public holidays
• Ability to work independently with minimal supervision
• Strong customer service orientation with a professional and courteous demeanour
• Fluency in English (verbal & written) is essential; knowledge of Vietnamese or other languages is advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.