Personal Assistant to GM

Company Description

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Job Description

As the Personal Assistant to the General Manager, you will serve as a key business partner who supports the General Manager in driving operational priorities, facilitating cross-functional collaboration, and ensuring the smooth execution of strategic initiatives. This role requires exceptional organizational skills, a high degree of professionalism, and the ability to manage multiple stakeholders while handling confidential matters with discretion.

Beyond day-to-day executive support, this role involves coordinating special corporate-level projects and events initiated by the General Manager—such as leadership forums, owner meetings, CSR programs, or community events like marathons—which typically occur once or twice a year and are not related to daily operational functions.

Reponsibilities

• Manage the General Manager’s calendar, meetings, and travel arrangements, ensuring alignment with key business priorities.
• Facilitate internal communications, track decisions, and ensure timely follow-up on tasks and commitments across departments.
• Prepare, review, and manage professional reports, presentations, and high-level correspondence.
• Coordinate and monitor progress on key operational goals, milestones, and strategic initiatives.
• Lead the planning and execution of special non-operational projects or corporate events such as leadership conferences, CSR initiatives, owner visits, or community events (e.g., charity runs, marathons, or brand activations).
• Organize VIP visits and executive meetings, ensuring all details are flawlessly managed.
• Handle sensitive information with utmost confidentiality and integrity.
• Support the General Manager in optimizing priorities, time management, and business decision-making processes.

Qualifications

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred but not mandatory).
• Excellent verbal and written communication skills in both English and Vietnamese.
• Strong organizational skills with attention to detail and the ability to multitask.
• Ability to manage multiple priorities and deadlines with a proactive, solution-oriented approach.
• High level of discretion, professionalism, and confidentiality.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), project tracking tools (e.g., Excel trackers, Smartsheet, or similar),and Canva is a plus
• Polished appearance and professional demeanor suitable for a luxury hospitality environment.

Additional Information

Experiences:

• Minimum 2 years of experience as a Personal Assistant, Executive Assistant, Project Coordinator, or in a similar role supporting senior executives.
• Prior experience in the hospitality industry or international organizations is highly preferred.
• Proven ability to coordinate and manage special corporate events or non-operational projects, from planning to execution.
• Experienced in managing multiple priorities, deadlines, and stakeholders effectively.
• Ability to work independently, exercise sound judgment, and problem-solve in a fast-paced environment.