Personal Assistant to General Manager

Company Description

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Job Description

The Personal Assistant to the General Manager is a pivotal and trusted role, providing comprehensive executive support to ensure the seamless operation and strategic initiatives of the hotel's leadership. As a key contributor to our purpose "to show the world that true luxury is inclusive," you will play a crucial part in helping the General Manager "make special happen" through impeccable organization and proactive support, ultimately "turning moments into special memories" for both our guests and colleagues. You will embody our commitment to professionalism, discretion, and driving value for our owners and partners, consistently contributing to a balanced scorecard through efficient operations and proactive follow-up. This role demands a "present personality" and the ability to represent the General Manager with grace and efficiency, reflecting the highest standards of luxury and personalized service, and supporting the hotel's commitment to achieving and maintaining hotel's standards. You will also serve as a champion for the hotel's sustainability initiatives, ensuring they are integrated into daily operations and strategic planning.
 

Key Responsibilities:

• Provide high-level administrative support to the General Manager, including managing complex calendars, coordinating appointments, and arranging intricate travel itineraries, ensuring seamless workflow and efficiency.
• Prepare and manage confidential correspondence, presentations, reports, and other documents with utmost discretion and accuracy, reflecting our "accountable" practices.
• Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring timely follow-up on action points, contributing to efficient decision-making.
• Act as a primary point of contact and liaison for the General Manager with internal departments, external partners, owners, and VIP guests, embodying an "approachable" and "genuine" character.
• Manage incoming communications, prioritizing and directing inquiries appropriately, and drafting responses on behalf of the General Manager as required, ensuring effective and timely engagement.
• Possess exceptional interpersonal skills and an innate ability to "deal well with people," applying both direct and indirect influence as needed to ensure executive committee members' pending tasks for the General Manager are completed efficiently, demonstrating an "accountable" and "connector" approach.
• Proactively follow up on key operational projects, initiatives, and directives from the General Manager, ensuring deadlines are met and progress is communicated effectively.
• Assist the General Manager in preparing for the hotel's meetings, 
• Guest Experience & Brand Representation:
• Be capable of warmly welcoming and assisting hotel VIP, or special guests on the General Manager's behalf.
• Represent the General Manager and the hotel with a "present personality" and impeccable grooming at all times, reflecting the elegance and sophistication.
• Able to tag along with the General Manager to business events as required, even outside of regular working hours, providing support and representation.
• Prepared to join business events upcountry or abroad as requested, demonstrating flexibility and commitment to the hotel's objectives.
   

Qualifications

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 3-5 years of progressive experience as a Personal Assistant or Executive Assistant in a fast-paced, demanding environment.
• Luxury hotel or resort experience is strongly preferred.
• Proven experience in managing complex administrative tasks and supporting senior executives.
• Knowledge of Hotel Operations, Sales & Marketing principles, and experience in following up on operational auditing processes will be a significant advantage.
• Fluent proficiency in both written and spoken English and Arabic is a must, essential for connecting "genuinely" with our diverse local and international guests and colleagues, ensuring every interaction "turns into a special memory."
• Proficiency in a third language will be considered a significant advantage.
• Excellent working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).

Competencies:

• Exceptional communication skills (verbal and written), allowing you to connect authentically and effectively with a wide range of individuals, embodying an "approachable" and "genuine" character.
• Proven ability to exercise sound judgment, discretion, and maintain absolute confidentiality in handling sensitive information.
• Highly organized with meticulous attention to detail, ensuring flawless execution of all tasks.
• A "present personality" – professional, polished, and confident in representing the General Manager and the hotel brand.
• Strong interpersonal skills with a proven ability to "deal well with people," capable of motivating and influencing others through both direct and indirect means to achieve desired outcomes, demonstrating a "connector" and "accountable" spirit.
• Excellent analytical and problem-solving skills, with a proactive approach to identifying and addressing needs.
• "Results-oriented" with strong time management skills, capable of prioritizing and managing multiple tasks simultaneously under pressure.
• Ability to adapt quickly to changing priorities and work effectively in a dynamic environment while maintaining composure.
• A strategic thinker who can anticipate needs and contribute to the smooth functioning of the executive office.
• A true team player, fostering a collaborative and supportive environment, dedicated to our belief that "our colleagues are the heart and soul of our hotels."
• "Well-presented" and professionally groomed at all times, embodying the elegance and sophistication of the brand.

Additional Information

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.