Manager - Business & Partnerships

Company Description

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications.

In April 2020, ixigo was recognised in top 100 Asia- Pacific high growth companies by Financial Times (FT), UK. FT ranks ixigo as third fastest growing travel and leisure travel company in Asia-Pacific.

Job Description

We are looking for a dynamic and self-motivated professional to lead and manage our portfolio of Value Added Services (VAS) which includes cabs, insurance, forex, and visa services. The role demands end-to-end ownership of account management , seamless service delivery, P&L responsibility, and revenue growth. The ideal candidate should be a quick learner, agile, persistent, and thrive in a high-growth environment.

 Responsibilities

• VAS Portfolio Management: Own and manage the full spectrum of value-added services – Cabs, Insurance, Forex, Visa – set and monitor KPIs for each service line- transactional growth, conversion rates, revenue / margin targets, Customer NPS
• Partner Account Management: Build and manage relationships with existing and new service providers; drive performance metrics, negotiate commercial terms revenue shares/ commissions, marketing funds & exclusive benefits and optimize service SLAs.
• P&L Ownership: Monitor and manage the overall profitability of the VAS vertical. Analyse trends, costs, revenues, and pricing to drive efficiency and growth.
• Data Analytics & Insights: Track daily / weekly / monthly KPI performance and competition; generate actionable insights from performance data to drive business growth and present periodic business reviews to leaderships.
• Cross-Functional Coordination: Collaborate with Finance for partner payments, reconciliation and commercials, work closely with Marketing for VAS promotions and campaigns, with Product & Tech teams to enhance VAS booking & delivery experience, drive automation, integrate new features, pricing models and upsell flows, identify gaps in current workflows and introduce scalable processes/ SOPs to streamline service delivery with Customer Service team.
• Compliance & Risk Management: Ensure all services adhere to regulatory guidelines and internal compliance standards.

Qualifications

• Masters degree in Business Management / Sales & Marketing  preferably from a reputed B-School
• 6-7 years of experience in business development, alliances, or account management, with a proven track record in stakeholder management and partner success. 
• Commercial savvy, with ability to structure deals that balance Customer value & profitability
• Strong communication and interpersonal skills, with the ability to engage and influence C-level executives. 
• Proven experience in account management and P&L responsibility, prior experience in the Travel sector shall be an advantage. 
• Analytical mindset with hands-on experience in data analysis, budgeting, and forecasting. 
• A relationship-focused professional with a strong tech orientation, creative problem-solving ability, and structured approach. 
• Passion for sales with high energy, a strong understanding of the e-commerce ecosystem (web & mobile), and the ability to think outside the box and adapt quickly.