Learning & Development Manager

Company Description

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi! 

Job Description

This position is responsible for managing the learning process within the hotel. The Training Manager ensures that all learning and development activities are completely aligned with the culture, values and strategy of the hotel. He/she monitors and analyzes staff training needs and oversee and implement all departmental training programs.  

Training & Development Management 

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan 

• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members 

• Initiate, coordinate, deliver and follow-up on all training activities within the hotel 

• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry  

• Update and maintain accurate records of training activities and participant information 

• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized  

• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees 

• Share responsibilities for the integration and orientation process of new hires 

• Assist with the implementation of new policies, procedures, and standards 

• Prepare and submit training reports 

Other Responsibilities 

• Be fully conversant with hotel fire & life safety/emergency procedures 

• Attend all briefings, meetings and trainings as assigned by management 

• Maintain a high standard of personal appearance and hygiene at all times 

• Be aware of the hotel fire & life safety/emergency procedures 

• Perform other reasonable duties assigned by the assigned by the Management 

Qualifications

Knowledge and Experience 

• Bachelor’s Degree in Human Resources Management / Hotel Management 

• Minimum 3 years of training/facilitation experience 

• Excellent reading, writing and oral proficiency in English language 

• Proficient in MS Excel, Word, & PowerPoint, Canva, Figma

Competencies 

• Strong leadership, interpersonal and negotiation skills 

• Excellent communication and customer contact skills 

• Results and service oriented with an eye for details 

• Ability to multi-task, work well in stressful & high-pressure situations 

• A team player & builder  

• A motivator & self-starter 

• Well-presented and professionally groomed at all times 

Additional Information

POSITION OPEN FOR VIETNAM NATIONALS ONLY;