Key Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

And now we are looking for a Key Account Manager to join our team in Vienna!

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and longterm development.

What you’ll be doing

• Manage your own portfolio by aligning with the company’s goals and develop financial/operational strategies for partner success
• Build and maintain strong client relationships through regular communication (over the phone and in person) and conduct Quarterly Business Reviews 
• Generate reports on KPIs using Looker and our internal data system
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Strategically introduce new Wolt products to expand partnerships and increase revenue
• Drive revenue growth and operational improvements with data-driven management
• Re-negotiate terms and conditions with partners
• Working closely together with the marketing team to plan and execute promotional campaigns that drive growth and partner performance
• Project management: Take ownership of additional projects, ensuring that they are delivered on time and meet business objectives.
• Willingness to travel 1- 2 times per quarter to manage and visit accounts outside Vienna

Our humble expectations 

• Solid account management experience from a high-paced environment.
• You cultivate extensive mutually beneficial relationships. 
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker
• Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams and adapt to the tone to suit the audience.
• Structured, detailed, tech-savvy and service-oriented.
• High ownership, team spirit and ambition to go beyond the obvious.
• Native-level German and fluent in English.
• Experience working with CRM systems is a plus.
• Demonstrated experience in sales and/or hospitality is a plus.

What we offer

• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🏋️ My Clubs partnership with discounted rates for your monthly sports program
• 💻 Modern work equipment
• 🏡 Hybrid working 
• 🙌🏼 Team building, sport and company events multiple times a year

We offer an attractive salary starting at 50 000€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.

Please note that the earliest possible start date for this position is November 1st.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English! 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.