IT Manager

Company Description

Mövenpick Hotels & Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, Mövenpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.

Job Description

The IT Manager is responsible for ensuring the smooth, secure, and efficient operation of all information systems, technology infrastructure, and digital services within the hotel, in compliance with Accor Group standards. The role supports business continuity, guest experience, and operational excellence through reliable and innovative IT solutions.

Key Responsibilities

IT Operations & Infrastructure

• Manage and maintain all hotel IT systems including PMS, POS, P&C, Finance, Wi-Fi, CCTV, telephony, servers, and end-user devices.
• Ensure system availability, performance, data security, and business continuity at all times.
• Implement Accor technology standards, policies, and cybersecurity requirements.
• Maintain backup systems and disaster recovery procedures.

Systems & Applications

• Ensure seamless integration and functionality of Accor systems such as Opera, Micros, Accor Apps, Oyasis, and reporting platforms.
• Coordinate system upgrades, patches, and software deployments.
• Provide technical support for hotel departments and troubleshoot system issues.

Cybersecurity & Compliance

• Enforce Accor’s Information Security and Data Protection policies.
• Monitor and protect systems from cyber threats, data breaches, and unauthorized access.
• Ensure compliance with local data protection regulations and Accor security audits.

• Control IT budgets, licenses, and asset inventory.

User Support & Training

• Provide day-to-day IT support to Heartists.
• Train users on systems, security awareness, and best practices.
• Promote digital efficiency and automation across departments.

Strategic Support

• Identify opportunities for technology improvements to enhance guest experience and hotel productivity.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 3–5 years of experience in IT management, preferably in hospitality or a multinational organization.

• Experience with hotel systems such as Opera PMS, Micros POS, and Accor IT platforms is an advantage.

• Strong knowledge of networks, cybersecurity, servers, cloud systems, and hardware.