Description Key ResponsibilitiesSystem Management & Support
Monitor and maintain the performance of all computer systems, networks, servers, and software used by hotel departments.
Provide first-line support for PMS (e.g., Opera), POS (e.g., Micros), back-office systems, AV equipment, and guest-facing technologies (Wi-Fi, IPTV, etc.).
Coordinate escalation to vendors or IHG Tech Support when needed.
Ensure proper user access control, backup, recovery, and antivirus protection are in place.
Guest Technology Experience
Ensure seamless functionality of guest Wi-Fi, IPTV, smart in-room systems, business center equipment, and printing services.
Assist guests with technology-related requests professionally and discreetly.
Support event clients with meeting room AV setups, video conferencing, and equipment needs.
Security & Compliance
Maintain data integrity, user privacy, and cyber security in accordance with IHG Information Security policies (ISRA) and PCI-DSS compliance.
Perform regular system audits, patch updates, and backups as scheduled.
Monitor and report on unauthorized system access or potential security breaches.
Collaboration & Communication
Liaise with department heads to ensure system functionality meets operational needs.
Train colleagues on proper use of systems and technology tools.
Support pre-opening technology setup and new system rollouts when applicable.
Preventive Maintenance & Inventory
Perform preventive maintenance of IT hardware and ensure timely upgrades or replacements.
Maintain an accurate IT asset inventory, including licensing, warranties, and equipment lifecycle.
Monitor printer supplies, toners, and device functionality throughout the hotel.
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 3 years of experience in hospitality IT support, with at least 1 year in a supervisory role.
Proficiency in Windows OS, Microsoft 365, Opera PMS, Micros POS, networking, and AV systems.
Knowledge of network infrastructure, firewalls, routers, cabling, and wireless systems.
Strong troubleshooting skills, time management, and customer service orientation.
Able to work flexible shifts, including weekends or emergencies.