In Room Dining Order Taker

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and customer-focused In Room Dining Order Taker to join our team at our luxurious resort in Phu Quoc, Vietnam. As a vital member of our In Room Dining team, you will play a crucial role in ensuring our guests enjoy a seamless and memorable dining experience from the comfort of their rooms.

• Answer incoming calls promptly and professionally, taking guest orders with precision and attention to detail
• Provide knowledgeable recommendations about menu items, specials, and beverages to enhance the guest experience
• Accurately input orders into the Point of Sale system, ensuring all special requests and dietary requirements are properly recorded
• Coordinate with the kitchen and service staff to ensure timely preparation and delivery of orders
• Handle guest enquiries, special requests, and concerns efficiently and courteously
• Maintain up-to-date knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Process payments and maintain accurate records of all transactions
• Collaborate with team members to ensure smooth operations during peak hours and special events
• Adhere to all food safety, hygiene, and sanitation standards
• Assist with additional tasks as required to support the In Room Dining department

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Familiarity with Point of Sale systems and order-taking procedures
• Excellent communication skills in English; knowledge of Vietnamese is advantageous
• Strong interpersonal skills with a friendly and professional demeanour
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Flexible availability to work various shifts, including mornings, evenings, nights, weekends, and public holidays
• Basic mathematical skills for handling orders and payments accurately
• Comprehensive knowledge of food and beverage items, including awareness of common allergens and dietary restrictions
• Physical stamina to stand and walk for extended periods, as well as carry trays and dining equipment when necessary
• Ability to remain calm and courteous under pressure, consistently prioritising guest satisfaction
• Strong organisational skills and a proactive approach to problem-solving

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.