Job Title: HR Manager
Location: Bangalore
Experience: 5 to 8 Years
Industry: Quick Service Restaurant (QSR)
Reporting To: Head – Human Resources / Operations Head
Key Responsibilities
1. HR Generalist Functions
• Handle end-to-end HR operations including recruitment, onboarding, training, performance management, and exit formalities.
• Maintain and update employee records, HRIS, and ensure statutory compliance (PF, ESI, etc.).
• Conduct regular audits to ensure documentation and policy adherence.
2. Attrition Control & Retention
• Analyze attrition trends and work with operations to design and implement retention strategies.
• Conduct exit interviews, identify patterns, and take corrective/preventive actions.
• Design employee satisfaction and engagement surveys to track and improve morale.
3. Employee Engagement
• Plan and execute employee engagement initiatives across all store and support office locations.
• Foster a culture of recognition, motivation, and team bonding.
• Create and drive internal communication campaigns to keep employees informed and involved.
4. Recruitment and Talent Acquisition
• Oversee bulk hiring and lateral recruitment for store and managerial roles.
• Coordinate with agencies, job portals, and internal references to build a strong talent pipeline.
• Ensure timely closure of positions to support business continuity.
5. Training & Development
• Coordinate with the L&D team to ensure timely induction and on-the-job training.
• Identify skill gaps and support planning of development programs for store-level staff and team leaders.
6. Stakeholder Management
• Collaborate closely with internal stakeholders such as operations managers, unit heads, and corporate teams to align HR initiatives with business needs.
• Serve as the HR point of contact for regional/store-level leadership, addressing escalations and resolving workforce issues effectively.
• Ensure timely communication and feedback loops between employees and leadership to support a transparent and responsive HR environment.
Required Skills & Competencies
• Strong interpersonal and communication skills.
• Experience in handling HR operations across multi-location retail/QSR setups.
• Proven track record in reducing attrition and driving employee engagement.
• Stakeholder management and ability to influence cross-functional teams.
• Ability to work in a fast-paced, people-intensive environment.
• Sound knowledge of labor laws and HR best practices.
Qualifications
• Bachelor’s or Master’s degree in Human Resources / Business Administration or related field.
• 5–8 years of experience in a QSR, retail, or hospitality environment in an HR Generalist role.
What We Offer
• A dynamic, performance-driven culture.
• Opportunity to work with a growing QSR brand.
• Platform to implement innovative people practices and make a real business impact.