Company Overview
StayBird - Hotels And Apartments offers a luxurious collection of service apartments and business hotels in Pune. With well-designed properties in key locations like Kharadi and Magarpatta, StayBird provides an ideal stay for business travelers and event guests. Our focus is on simplifying hospitality with a touch of innovation and heartfelt designs, ensuring guests feel at home even when they're away. Our team is dedicated to creating memorable moments with passionate and strategic service.
Job Overview
The Hotel Receptionist at StayBird will be a mid-level, full-time position located in the Pune Division. This role is crucial to ensuring guest satisfaction as it involves managing front desk operations, facilitating check-in and check-out procedures, and handling reservations. The ideal candidate will have experience in the hospitality industry and possess strong multitasking and customer service skills.
Qualifications and Skills
- Proficiency in Microsoft Excel to efficiently manage data, inventories, and customer information without errors.
- Strong multitasking abilities to handle diverse tasks simultaneously and ensure smooth operation of the front desk.
- Experience in room inventory management for optimized booking and ensuring availability aligns with demand.
- Capability to perform night audit functions ensuring accuracy in daily financial reconciliations and reports.
- Proven upselling techniques to enhance guest experience while increasing hotel's revenue through strategic offerings.
- Thorough understanding of check-in/check-out procedures to ensure seamless guest transition and maintain accuracy.
- Proficient in using reservation systems to manage bookings efficiently and cater to guest needs promptly.
- Experience in front desk operations ensuring all aspects of guest interactions are handled with professionalism and care.
Roles and Responsibilities
- Welcome and greet guests upon arrival, ensuring a warm and friendly check-in experience.
- Efficiently manage guest bookings and cancellations using the reservation system.
- Perform daily night audit procedures to ensure accurate financial reporting and reconciliation.
- Handle guest inquiries and provide information regarding hotel services, facilities, and local attractions.
- Manage room inventory and coordinate with housekeeping to ensure timely room availability.
- Upsell hotel services and amenities to guests to enhance their stay experience and increase revenue.
- Address and resolve guest complaints or issues, escalating to management when necessary.
- Ensure front desk operations comply with safety and security regulations as outlined by the hotel policies.