Hotel Manager

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Golf, Spa & Health Club, Food & Beverage, and Culinary)
• Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
• Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
• Support the General Manager in the overall management and strategic direction of the hotel.
• Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
• Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
• Maintain constant awareness of all ongoing activities throughout the entire operation.
• Drive quality across the resort and inspire the team to create extraordinary guest experiences.
• Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
• Assume the responsibilities of the General Manager in their absence.
• Guarantee through effective supervision that all services offered are always available and carried out efficiently.
• Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
• Verify daily that all standards and procedures are adhered to.
• Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
• Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
• Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
• Oversee hotel ownership, membership, and local community relations.
• Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
• Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
• Ensure each department meets its quantitative and qualitative targets.

Additional Information

• Lateral movement role for current Director of Operations, Hotel Manager and EAMs only