Hotel Manager

Company Overview:Welcome to FracSpace! We are a leading fractional ownership company revolutionizing the world of real estate. Our innovative platform empowers individuals to own a fraction of a property, unlocking new opportunities for investment, collaboration, and shared ownership.

Job Summary:

The Hotel Manager is responsible for overseeing the daily operations of a hotel, ensuring that all aspects of the guest experience meet high standards of service and quality. This includes managing staff, ensuring operational efficiency, maintaining the property, overseeing budgeting and financials, and implementing strategies for revenue growth, guest satisfaction, and cost control. The Hotel Manager ensures that the hotel runs smoothly, efficiently, and profitably while maintaining a welcoming and exceptional experience for guests.

Key Responsibilities:

• Operations Management:
• Oversee daily hotel operations to ensure smooth and efficient running of the property.
• Monitor the front desk, housekeeping, food and beverage, maintenance, and other departments to ensure they meet established standards.
• Address and resolve operational issues promptly to avoid disruptions to guest services.
• Guest Services:
• Ensure that all guests receive exceptional service and an enjoyable experience throughout their stay.
• Handle guest complaints, feedback, and special requests to maintain high levels of guest satisfaction.
• Implement strategies to enhance customer satisfaction and encourage repeat business.
• Staff Management:
• Recruit, train, supervise, and motivate hotel staff.
• Create work schedules, allocate tasks, and ensure effective communication among all departments.
• Conduct performance reviews, provide constructive feedback, and ensure employee development.
• Maintain a positive and productive work environment, encouraging teamwork and cooperation.
• Financial Management:
• Prepare and manage the hotel’s budget, ensuring all departments operate within allocated budgets.
• Oversee pricing strategies and room rate structures to optimize revenue and occupancy.
• Monitor daily financial performance and implement cost-control measures as needed.
• Prepare financial reports and analyze data to identify trends and opportunities for revenue growth.
• Property Maintenance:
• Ensure that the hotel property is well-maintained, clean, and in good condition.
• Oversee the maintenance team to ensure that facilities, equipment, and systems are functioning properly.
• Coordinate with external contractors and service providers for repairs or upgrades.
• Marketing & Sales:
• Work with the sales and marketing team to develop strategies for attracting guests and promoting the hotel.
• Monitor competitors and market trends to stay competitive and meet business objectives.
• Support the implementation of promotional offers and packages to increase bookings.
• Compliance & Safety:
• Ensure the hotel complies with all local laws, health and safety regulations, and industry standards.
• Oversee the implementation of safety protocols for guests and employees, including fire safety, emergency procedures, and hygiene standards.
• Maintain and update licenses, insurance, and other required documentation.
• Guest Experience & Satisfaction:
• Develop and execute initiatives to enhance the overall guest experience, including special events, amenities, and personalized services.
• Collect and analyze guest feedback to identify areas for improvement.
• Ensure that all guests have a seamless and positive experience, from check-in to check-out.
• Reporting & Analysis:
• Prepare regular reports on hotel performance, including occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs.
• Analyze data and provide recommendations for improvement to senior management.

Qualifications & Skills:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master’s degree or relevant certifications are a plus.
• Experience: At least 3-5 years of experience in hotel management or a similar role in the hospitality industry.
• Leadership Skills: Strong leadership and team management skills with the ability to motivate and develop staff.
• Customer Service Focus: Excellent interpersonal and communication skills with a strong commitment to guest satisfaction.
• Financial Acumen: Solid understanding of budgeting, forecasting, and financial reporting.
• Problem-Solving: Strong analytical and problem-solving abilities to handle operational challenges and guest issues.
• Time Management: Ability to manage multiple tasks, prioritize responsibilities, and work under pressure.
• Technical Skills: Familiarity with hotel management software and systems (e.g., PMS, POS, accounting software).

Physical Requirements:

• Ability to stand, walk, or sit for extended periods of time.
• Occasionally lift and carry light to moderate objects.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.