Hotel Manager

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection Resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools and a wide variety of a la carte restaurants, and particular spa services.

Job Description

The Hotel Manager is a pivotal role within our organisation, responsible for ensuring optimal profitability, performance, service standards, and guest satisfaction across all departments. This position demands a high level of commitment, leadership, and strategic thinking.

1. Assume direct responsibility and authority over all departments to achieve maximum profitability, performance, service standards, and guest satisfaction.
2. Lead and actively participate in critical initiatives and meetings aimed at enhancing service standards and operational excellence.
3. Address guest complaints with utmost professionalism, engage in face-to-face communication with guests, and implement effective solutions to ensure guest satisfaction.
4. Oversee and participate in the implementation of quality management systems across all departments to uphold Rixos Sharm El Sheikh Hotel's stringent standards.
5. Collaborate with the Cluster General Manager and department heads to implement comprehensive measures that safeguard the company's assets and revenues.
6. Conduct thorough research on industry trends and innovations, providing strategic recommendations to the Cluster General Manager to ensure the hotel maintains its competitive edge and financial performance.
7. Maintain a keen awareness of industry developments, attend relevant conferences and seminars, and report significant findings to the Cluster General Manager.
8. Assume full responsibility for the Cluster General Manager's duties and competencies in their absence, ensuring seamless continuity of operations.
9. Conduct regular, structured meetings with department managers on behalf of the General Manager to maintain operational efficiency.
10. Take charge of preparing the annual budget and finalising the capital expenditure investment budget (CAPEX) in collaboration with department managers.
11. Perform rigorous monthly reviews of departmental budgets, identifying and addressing any deficits through strategic discussions with department managers, and present findings to the Cluster General Manager.
12. Serve as the hotel's primary representative in welcoming VIP guests, ensuring their preferences are meticulously addressed and overseeing the coordination of complimentary services.
13. Uphold the strictest standards of privacy and confidentiality regarding guest and employee information, implementing robust measures to prevent data breaches.
14. Oversee the development and execution of comprehensive departmental training programmes, taking a proactive role in designing specialised training initiatives.
15. Implement a rigorous system for monitoring task deadlines and facilitating effective inter-departmental communication.
16. Champion the continuous improvement of Quality Management Systems throughout the facility, ensuring full compliance and optimal process efficiency.
17. Enforce stringent food safety protocols to maintain 100% compliance within the facility.
18. Cultivate a culture of excellence in working techniques, financial management, quality assurance, interdepartmental cooperation, employee motivation, resource conservation, and adherence to corporate policies and job disciplines.
19. Implement robust control measures for all fixed and current assets, strategically managing costs to remain within planned limits.
20. Ensure meticulous maintenance and archiving of all official documents by relevant departments.
21. Enforce strict adherence to published procedures and instructions across all departments.
22. Actively pursue professional development opportunities through attendance at seminars and symposia to enhance knowledge and expertise.
23. Execute all additional tasks assigned by the Cluster General Manager with diligence and precision.
24. Spearhead environmental conservation efforts, including initiatives to protect biodiversity, minimise resource consumption, and provide comprehensive environmental awareness training.
25. Implement and oversee energy-saving measures throughout the facility, including staff training and equipment procurement decisions.
26. Lead efforts to minimise environmental pollution through proper waste management practices and staff education.
27. Ensure strict compliance with regulations regarding the safe handling, transportation, storage, and use of chemicals, implementing measures to control and reduce chemical contamination.

Qualifications

Educational Requirements:

• A four-year bachelor's degree is mandatory for this position.

Professional Experience:

• A minimum of 10 years of relevant work experience is essential.
• Alternatively, candidates with 2 years of experience in a subordinate position, coupled with extensive expertise in applying core principles and diverse methodologies, will be considered.

Language Proficiency:

• Fluency in English is an absolute requirement.

Professional Development:

• The successful candidate must possess a comprehensive theoretical and practical background in the field.
• Attendance and active participation in relevant courses and seminars are imperative.

Technical Proficiency:

• Demonstrated mastery of MS Office applications is non-negotiable.

Critical Skills and Competencies:

• An exceptional command of systems and legislation pertinent to the hospitality industry is mandatory.
• The ability to provide expert consultation to colleagues is a fundamental expectation of this role.
• Certain aspects of the position demand practical knowledge of industry-specific systems, programmes, and software.
• The successful candidate will be required to effectively manage and guide sub-functions within their purview.

The aforementioned qualifications are essential for the successful execution of this pivotal role within our organisation. Candidates who do not meet these stringent criteria will not be considered for this position.