Guest Services Agent

Company Description

Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.

Job Description

• Provide excellent guest service, including efficient check-in/check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years' experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts, including weekends and holidays
• Strong communication, teamwork, and adaptability skills

Additional Information

• Male Guest-oriented mindset

• Attention to detail

• Team player

• Adaptability

• Conflict resolution

• Organizational skills