Guest Service Manager

JEN Penang Georgetown by Shangri-La, a world-class hotel designed for today's savvy business and leisure traveler, we are seeking resourceful individuals who are in touch with today's evolving environment. 

We are looking for a Guest Service Manager to join our team.

We are looking for someone who:

1. Minimum 3 years and above experience in Front Office department and in an international chain hotel

2. Diploma/Degree in Hotel Management or any other relevant field may be considered

3. Familiar with Opera System

4. Good Communication skills

5. Customer oriented

6. Motivator and self-starter

7. Attention to details
8. Problem Solving Abilities
9. Adaptability and flexibility
10. Technical Proficiency
11. Handling of crisis

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