Guest Service Associate - Housekeeping

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

Join our dynamic team as a Guest Service Associate - Housekeeping at our prestigious hotel in Mumbai, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean, comfortable, and memorable stay.

• Clean and maintain guest rooms, hallways, and public areas to the highest standards of cleanliness and hygiene
• Respond promptly and efficiently to guest requests and concerns related to housekeeping
• Restock guest room amenities, linens, and supplies as needed
• Inspect rooms for maintenance issues and report them to the appropriate department
• Collaborate with other departments to ensure seamless guest experiences
• Maintain the security and privacy of guest rooms and guest information
• Assist in deep cleaning and special projects as assigned
• Adhere to all safety and sanitation protocols
• Participate in ongoing training and development programs to enhance skills and knowledge

Qualifications

• Warm, friendly, and caring personality with a genuine desire to provide exceptional guest service
• Previous housekeeping experience in a hotel or similar environment preferred
• Excellent attention to detail and strong organizational skills
• Ability to anticipate and proactively address guest needs
• Effective time management skills and ability to prioritize tasks
• Physical stamina to stand, walk, and perform cleaning tasks for extended periods
• Basic English communication skills, both verbal and written
• Flexibility to work different shifts, including weekends and holidays
• Team player with a collaborative attitude
• Ability to maintain a professional and welcoming demeanor in all interactions
• Willingness to learn and adapt to new cleaning techniques and technologies