Guest Service Associate - Front Office

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Operational

• Carry out assigned duties as per operational standards
• Ensure guest preferences / complaints are conveyed to Team Leaders and recorded.
• Comply with all safety and security measures

Personnel

• Follow all policies of the organization
• Attend all trainings as per training calendar.
• Follow organizational grooming standards.
• Ensuring redressal of any associate complaints / issues