Guest Service Associate - Front Office

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate to join our Front Office team in Novotel Chennai Chamiers Road, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences for all visitors to our hotel.

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
• Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
• Manage reservations, room assignments, and billing processes using hotel management software
• Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
• Assist with concierge services, providing information about local attractions, transportation, and dining options
• Monitor guest accounts and handle financial transactions accurately
• Participate in regular team meetings to discuss service improvements and operational updates
• Ensure compliance with hotel policies, safety regulations, and security procedures
• Assist in emergency situations and support the implementation of crisis management protocols when necessary

Qualifications

• Bachelor's degree in Hotel Management or related field
• Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Excellent attention to detail and organizational skills
• Proven ability to multitask and remain calm under pressure in a fast-paced environment
• Customer-centric mindset with a passion for delivering exceptional service
• Proficiency in hotel management software (e.g., Opera PMS)
• Problem-solving skills and the ability to make decisions independently
• Flexibility to work different shifts, including weekends and holidays
• Previous experience in the hospitality industry is preferred
• Multilingual skills are a plus
• Ability to work collaboratively as part of a team
• Professional appearance and demeanor