Guest Service Associate - Front office

Company Description

Novotel Jaipur Convention Centre is a modern, upscale, and eco-conscious hospitality and event destination that seamlessly blends high-end accommodation, world-class meeting infrastructure, diverse leisure amenities, and sustainability. With its strategic location and expansive facilities, it caters effectively to MICE, weddings, and corporate gatherings—all within a lush 42-acre setting supported by Accor’s global standards and operational excellence. 

Job Description

To deliver exceptional guest service by ensuring a smooth and efficient check-in, check-out, and stay experience, while maintaining a warm, professional, and courteous demeanor at all times.  

• Assist guests with room assignments, requests, and queries.

• Ensure timely delivery of guest messages, mail, and packages.

• Handle guest complaints and concerns promptly, following escalation procedures if necessary.

• Ensure guest satisfaction by providing proactive service and anticipating needs.