Guest Service Associate Food & Beverage-Holiday Inn Express Bengaluru Yeshwanthpur

Description
Key Responsibilities 1. Guest Service & Experience

• Greet guests warmly and professionally in line with Holiday Inn Express brand standards.
• Ensure guests feel welcome, comfortable, and attended to at all times.
• Respond promptly and courteously to guest requests, feedback, and concerns.
• Maintain a positive attitude and professional appearance throughout duty hours.

2. Food & Beverage Service Operations

• Set up, replenish, and maintain the breakfast area / restaurant / bar as per hotel standards.
• Serve food and beverages efficiently, following correct service sequence and hygiene practices.
• Monitor food presentation, temperature, and quality during service.
• Clear tables promptly and ensure continuous cleanliness of the dining area.

3. Breakfast Service (Holiday Inn Express Focus)

• Assist in preparing and presenting the Express Start™ Breakfast as per IHG guidelines.
• Ensure breakfast items are replenished regularly and displayed attractively.
• Follow food safety and handling procedures during preparation and service.
• Close the breakfast area efficiently after service, ensuring proper cleaning and storage.

4. Hygiene, Safety & Compliance

• Follow all food safety, hygiene, and sanitation standards (HACCP/FSSAI, as applicable).
• Maintain cleanliness of service areas, equipment, crockery, and cutlery.
• Adhere to health, safety, and fire safety regulations at all times.
• Report any safety hazards or maintenance issues immediately.

5. Cash Handling & Billing (if applicable)

• Operate the POS system accurately for billing and settlements.
• Handle cash, card payments, and vouchers responsibly.
• Ensure bills are presented correctly and payments are processed as per SOP.
• Follow hotel policies for cash handling and shift closure.

6. Teamwork & Communication

• Coordinate effectively with kitchen, housekeeping, and front office teams.
• Attend daily briefings and training sessions as scheduled.
• Support colleagues during peak hours to ensure smooth operations.
• Communicate guest feedback and operational issues to the supervisor.

7. Brand Standards & Training

• Follow all IHG and Holiday Inn Express brand standards and SOPs.
• Participate in mandatory training programs and brand initiatives.
• Maintain grooming and uniform standards at all times.
• Uphold IHG values: Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, and Work Better Together.