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Guest Experience Manager

AccorHotel
Full-time
On-site
Bangkok, Bangkok, Thailand

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

  • Develop, implement, and oversee guest satisfaction and loyalty programs.
  • Represent management to guests, building trust and intervening at key moments of the customer journey.
  • Drive innovation and continuous improvement to ensure memorable guest experiences.
  • Monitor customer feedback, anticipate needs, and implement corrective action plans.
  • Coordinate with operational services to guarantee smooth guest stays.
  • Lead daily team briefings and interact positively with other departments.

Qualifications

  • Strong communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Knowledge of hotel operations and PMS systems.
  • Leadership and team management experience.
  • Fluency in multiple languages is a plus.

Additional Information

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor’s learning programs.
  • Opportunity to grow within your property and across the world!
Apply now
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