Grana Restaurant Manager - The Langham, Boston
Langham Hospitality Group
Full-time
On-site
United States
Description
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with the passionate & talented Grana team to drive service excellence and the overall financial success of Grana Restaurant by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Oversee daily restaurant operations, ensuring consistent delivery of Forbes Five-Star service and LHG standards.
- Maintain dining room presence during peak meal periods to lead service flow, support colleagues, and engage with guests.
- Partner with the Executive Chef to ensure seamless culinary and service alignment.
- Maintain a visible leadership presence during service, including holidays and weekends.
- Recruit, train, and develop an empowered, service-driven team that embodies The Langham ethos.
- Conduct regular coaching, performance evaluations, and career development planning.
- Own Grana’s P&L: monitor labor, beverage cost, supplies, and other key metrics to drive profitability.
- Complete weekly scheduling and maintain payroll accuracy while staffing coverage to match forecasted demand.
- Approve all requisitions, manage inventory, and maintain par levels for supplies and product.
- Collaborate with the Director of Food & Beverage and F&B leadership on annual budgets and monthly forecasts.
- Maintain deep knowledge of food, wine, spirits, and current trends; serve as a creative thought partner for evolving the restaurant concept and offerings.
- Lead menu innovation and design with a keen eye for storytelling, seasonality, and guest appeal.
- Collaborate on guest experience events and holiday specialty menu concepts
- Respond to guest feedback and service recovery issues with empathy, urgency, and poise.
- Ensure adherence to all health, safety, sanitation, and liquor laws.
- Maintain impeccable cleanliness and presentation standards across all guest-facing and back-of-house areas.
- Monitor and respond to internal audit findings and implement corrective action as needed.
- Oversee POS systems, pricing updates, and check auditing procedures.
Qualifications:
- Minimum 3–5 years in a restaurant leadership role, preferably in a luxury hotel or high-end independent restaurant.
- Bachelor’s degree in Hospitality, Business, or related field preferred.
- Strong knowledge of wine, mixology, and current F&B trends; certifications such as WSET or TIPS a plus.
- Familiarity with Infrasys POS, OpenTable, and labor forecasting tools preferred.
- ServSafe Manager and Alcohol Certifications required.
- Availability to work a flexible schedule including nights, weekends, and holidays.
- Legally authorized to work in the United States
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/