About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Hotel Taipei is a new build standalone 250-room luxury hotel with a total gross floor area of approximately 35,000m2 located in Xinyi District directly opposite Taipei 101, one of the most iconic skyscrapers in Asia.
The Hotel will offer the very best in events, wellness, and leisure with myriad amenities throughout the 31-storey building. Dining venues at the Hotel will include a high-end Chinese restaurant, destination bar, specialty restaurant, all-day restaurant, pool bar and lobby lounge. Surrounded by expansive glass paneling on both sides of the floor-to-ceiling design allows guests to look out across the cityscape, as well as up at the incredible presence of Taipei 101.
About the role
As General Manager, you will provide leadership and management for all hotel personnel: directly for 7 key management personnel and indirectly for management, non-management personnel. Establish plans of character, integrity and of quality, which results in the continued life, growth and profitability of the business. Accepts responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the results of their use. Represent the hotel to civic, business, industry and local government.
This role is on the Planning Committee level, reporting to the Regional Vice President.
What you will do:
General
- Develop, with the aid of key personnel, strategies and programs to ensure the attainment of the hotel's goals and objectives.
- Prepare a comprehensive annual operating profit plan, for all departments in the hotel with addendum plans for maintenance, repair, sanitation, energy conservation, and uniform replacement.
- Keep the supervising Vice President informed about the condition of the hotel and all-important factors influencing its operation.
- Provide day to day operational leadership to elevate employee experience
- Proven leader able to inspire, motivate and drive excellence in service levels
People
- Ensure the hotel has an organizational chart showing both structure and people that is compatible with the business strategies and capable of achieving the physical and fiscal plans of the hotel.
- Implement development and training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.
- Charismatic & inspiring leadership and communication skills with an advanced ability to inspire, convince, persuade & influence
- Ability to attract and retain local talent in a challenging environment & support their development and growth
- A strong character with presence to lead a high performing team in a challenging market environment
- Ability to naturally connect & warmly interact with guests and local community
- Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals
- Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement
Product
- Lead the senior and mid-management teams in the drive for improvements in LQA/Qualtrics and Four Seasons standard
- Outcome focused on guest experience and has a track record of delivering at a superior level
Marketing and Sales Responsibilities
- The ability to submit an annual marketing plan consisting of direct sales, advertising, and public relations with budgets.
- Establish the source of business available to the hotel and establish priority and sales opportunities in the development of that business.
Profit
- Able to link day to day activities to longer term business plans, goals and objectives
- Proven ability to manage costs and deliver bottom line
- A decision maker with the ability to manage amid uncertainty and set clear strategic direction
- Pro-actively suggests and implements revenue enhancing initiatives, coupled with excellent labor and expense management practice
What you bring:
- 10-15 Years of Hotel Operations and/or Management experience
- High energy; ability to engage closely with ownership
- Strong service culture and immersive presence in the local community
- Ability to maintain a calm demeanour during challenging situations
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Business Attire
- Complimentary Employee Meals
Learn more about what it is like to work at Four Seasons – Visit us:
http://careers.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts